How to Setup Helpdesk Assistant

Step-by-Step Guide to Setting Up Helpdesk Assistant

Follow these simple steps to sign up for Helpdesk Assistant and enhance your support experience.

Step 1

Go to https://translayte.com/register to create an account.

Step 2

Once registered and logged in, click on Helpdesk Assistant on the home page.

Step 3

Click on New Connection or Connect Your Helpdesk.

Step 4

Install Helpdesk Assistant by clicking Authorise in Help Scout.

Step 5

Once authorized, select all the mailboxes you want Helpdesk Assistant to have access to.

Step 6

1. Select the features you'd like to enable for your support team (Edit Messages, Generate Replies, Generate Summaries or Translate Messages).
2. Choose outgoing message mode. By default, we recommend setting them as draft, so the team can edit messages before they are sent to the client.

Step 8

If you select Translate Messages, a new section will appear, where you have to select whether you want the tool to translate incoming and/or outgoing messages, and for them to select their default language.

When you enable the translation of incoming messages. Helpdesk Assistant checks the language of all incoming messages in the mailbox to confirm the source language, and if different from the default language, will create a translation as a note within the thread.

Step 9

Click Activate Helpdesk Assistant to complete the setup process.

That's it! Your Helpdesk Assistant is now set up and ready to assist your support team in providing prompt and personalized responses to customers.