Using Helpdesk Assistant Features

Step-by-Step Guide to Using Helpdesk Assistant Features

This guide will walk you through using the Reply, Edit, Summarise, and Translate functionalities of Helpdesk Assistant.

Step 1: Using the Reply Feature

To use the Reply feature, create a note and start the note with #reply. You can include any additional information after this. A draft message will be created for you to review and send.

Step 2: Using the Edit Feature

To use the Edit feature, create a note and start the note with #edit. You can include the text you want to edit after that on a new line. A draft email will be created with the edited message.

Step 3: Using the Summarise Feature

To use the Summarise feature, create a note with just #summarise as the text. A new note will be created with a summary of the thread.

Step 4: Using the Translate Feature

To use the Translate feature, create a note starting with #translate. Helpdesk Assistant will automatically detect the language of the customer. You can also include the language as an additional prompt.

That's it! You can now effectively use the Reply, Edit, Summarise, and Translate features of Helpdesk Assistant to enhance your support experience and provide prompt and personalized responses to your customers.