Helpdesk Assistant Privacy FAQ

Q: What information does Translayte save?

A: Translayte only saves the following information: helpdesk mailbox_id, feature requested, word count, and character count. This information is used for feature usage tracking and pricing purposes.

Q: Does Translayte save any messages or data?

A: No, Translayte does not save any messages or data from your support interactions.

Q: Are there any privacy concerns related to using AI features in Helpdesk Assistant?

A: While Helpdesk Assistant leverages online AI tools provided by Amazon, DeepL, and OpenAI to deliver its AI features, we have turned off data collection and gathering where possible. However, we cannot guarantee complete privacy.

Q: Can I use Helpdesk Assistant for sensitive data?

A: Due to potential privacy concerns with the AI tools, we recommend not using Helpdesk Assistant for sensitive data.

Q: How can I be sure my data is secure when using Helpdesk Assistant?

A: While we strive to maintain the highest level of data security, we advise against using Helpdesk Assistant for sensitive data due to potential privacy concerns associated with the AI tools we use.

Q: How does Helpdesk Assistant work with my Help Scout account?

A: Helpdesk Assistant sets up a webhook from your Help Scout account, receives and parses all incoming webhooks based on your settings, and processes them accordingly.

Q: how can I stop using it if needed?

A: If you want to stop using Helpdesk Assistant, you can either turn off the webhook from your Help Scout account or delete the connection from your Translayte account.