Vendor Selection and Registration

The vendor selection process involves sourcing suitable new or pre-registered vendors as approved and preferred vendors for the language pair translations and other services we have registered.

These selected vendors will be contacted with the offer of partnership and the possibility of having set terms and a fixed rate per word or page for each task they work on.

These vendors will receive an automated email about the upgrade once their account has been marked as “approved” or “preferred”.

Vendor registration is the process of uploading their details and information on our database, this can be done by SSU (Self Sign Up) or by Vendor Managers.

SSU (Self Sign Up): Vendors who register using the self-sign-up option on the website will have to be verified by the Vendor Manager before their account is activated. This means that all accounts will be on pending status until they have been vetted by the VM.

By Vendor Manager: Vendors registered by the Vendor Manager are automatically activated on the platform because it is expected that the VM carries out due diligence before registering any vendor.

Vendor Account Requirements

Vendors will only be activated if their account/registration has the following details:

• Contact details (Email, phone number)
• List of services offered
• Services offered could include Translation, Editing, Proofreading etc
• Language Pairs (could be any number of languages). Target languages registered are in their native language only except in cases where we had to register other translation agencies.
• Valid Documents (ID, CV/Resumes, Sworn certificates, Any certificates/documents relevant to their translation experience)
• Whilst a translator can register several services and Language Pairs, the Vendor Manager reviewing their profile can choose to only approve them for the Services / Language Pairs that meet our criteria.

Vendor Account Deactivation

A vendor’s account may either be temporarily deactivated or permanently deactivated.

Temporary Deactivation is putting a vendor’s account on hold for a certain period, owing to the vendor’s rate of late deliveries and poor-quality translations and/or ther services. This can also be done when a translator has informed the VM that they will not be available to take orders for a certain period.

Permanent Deactivation is the total removal of the vendor’s account from our database, and this should only happen if.

• The vendor requests his / her account to be deactivated with or without a valid reason.
• The vendor commits fraud.
• The vendor has a record of late deliveries and poor-quality translations.
• The vendor has retired or is retiring.
• The vendor is deceased.

Vendor Support

Our team is available to address any questions or concerns vendors may have. We ensure prompt responses to any inquiries and maintain open channels of communication. Regular feedback is welcome from vendors to help us improve our processes to enable a smooth workflow.

We can be contacted through calls and emails. Vendors@translayte.com